Client Services Coordinator III (Part-time 20 hours)

Posted by: APS Healthcare

Posted date: 05-07-2010

Location: Mechanicsburg, PA

APS Healthcare provides health services to our member populations, with the goal of improving the health of those we serve. We have an exciting opportunity for a Part Time Client Services Coordinator III based in our Harrisburg, PA office.

Job Title	Client Services Coordinator III (Part-time 20 hours)
Post Details

Posted By	APS Healthcare
Job Function	Client Services Coordinator
Start Date
Salary
Phone
Location	Mechanicsburg, PA
Application Deadline

Job Description	APS Healthcare provides health services to our member populations, with the goal of improving the health of those we serve. We have an exciting opportunity for a Part-time Client Services Coordinator III based in our Harrisburg, PA office. The ACCESS Plus Program is a primary care case management (PCCM) system that features a medical home a designated Primary Care Provider (PCP) for each ACCESS Plus Enrollee in the 42 county ACCESS Plus area. ACCESS Plus is an enhanced PCCM program, delivering greater value to Enrollees, Providers, and the DPW. These enhancements are designed to improve access to appropriate primary, specialty, dental, and behavioral healthcare for the program Enrollees. The Part-time Client Services Coordinator III provides customer service and conducts intake in a call center environment. This individual communicates with a wide variety of external contacts including members, providers, facilities, claims payers, and insurance companies. Responsibilities: Provides member education and/or instruction specific to the service they requested through mailings and research. Provides a record of customers call through timely documentation in operating system Confirms member is eligible for services through verification of plan eligibility, plan coverage and APS responsibility for requested service. Maintains a high level of customer satisfaction with timely problem resolution. Meets internal and external timeliness criteria by answering call within contractual obligations and completing post-call work in a timely manner including generation of customer communication materials and general assessments. Identifies areas that need process/procedure improvement/modification and offers logical, viable, results oriented solutions Other duties as assigned. Education: Minimum high school diploma or GED. Some college preferred. Qualifications: Minimum of three, but preferably five, years customer service experience in a position that required ownership for resolution of customers issue. Call center and healthcare experience preferred. Knowledge of medical terminology preferred. Knowledge of Medicare/Medicaid helpful. Internet and web-based systems experience preferred. Good communication skills and ability to interact with people in a culturally diverse environment. Ability to multi-task and work independently or as part of a team to meet customer expectations as well as internal and external standards. Maintain customer and employer confidentiality. Ability to combine multiple resources to resolve customer issue. Ability to hear what is not stated Example: Recognize when customer is frustrated or may require education or instruction beyond the issue presented. Ability to de-escalate conflict situations with minimal supervisory assistance but recognize when a situation is beyond individual training/expertise and requires assistance. APS Healthcare is an equal opportunity employer and participates in the e-Verify Program.

Category
Location	Harrisburg Area Locations -> Mechanicsburg
Job Type	Harrisburg Jobs by Type -> Part-time
Classification	Harrisburg Jobs by Classification -> Customer Service